Frequently Asked Questions
Frequently asked questions
ClimbZone at Mall of America is a one-of-a-kind indoor climbing experience featuring 44 uniquely themed climbing walls, each towering 25 to 40 feet tall. Offering a variety of challenges and difficulty levels, ClimbZone is perfect for the entire family—whether you’re a first-timer or a seasoned professional.
We provide harnesses for all climbers at no cost. Our friendly, experienced team will train you on equipment use and be present to support you during your visit.
Our auto belay system makes climbing safe and easy—just clip in, slide the key free, and start climbing. Whenever you let go of the wall, the auto belay system gently lowers you to the ground, no human intervention required. The harness connection is fail-safe, using a key mechanism that only slides free once the climber is securely attached.
To climb, participants must weigh at least 35 pounds and no more than 250 pounds. Ages 3 to Adult.
For the best value, become a member! Memberships offer unlimited climbing at a low monthly price, plus one Free Spectator Pass every visit.
- Weekday Access Member (Mon-Fri) – $14.99/month
- Anytime Access Member (Mon-Sun) – $24.99/month
If you’re not a member, single-session Guest Passes are available:
- 30-Minutes Access – $20.99
- Unlimited Time Access (No Re-entry) – $24.99
- Spectator Pass – $3.99
All non-climbers must have a Spectator Pass to enter the climbing floor due to capacity limits. Children under 16 must have an adult chaperone, and if the adult isn’t climbing, they’ll need a Spectator Pass.
Want to watch but not enter the climbing floor? There is a free viewing area overlooking Nickelodeon Universe for spectators who prefer to observe from a distance.
For the best climbing experience, wear comfortable clothing that allows for a full range of movement.
Closed-toe shoes are required—sneakers are ideal. Crocs with heel strap are also allowed. Climbing shoes are not permitted, as they can damage our themed climbing walls.
If you have long hair, it must be tied back for safety. If you forget a hair tie, don’t worry—ClimbZone can provide one for you.
To climb, participants must weigh at least 35 pounds and no more than 250 pounds. For Ages 3 to Adult.
Climbers under 16 years old must be accompanied by an adult chaperone.
ClimbZone at Mall of America is cashless, accepting digital payments only. We accept Visa, MasterCard, American Express, Discover, and ClimbZone Gift Cards.
Contactless Payments Accepted.
Bottled drinks are available for your refreshment.
Aquafina, Pepsi, Dr. Pepper, Mtn Dew, Starry, Crush Orange, Crush Grape, Mug Root Beer, Dole Lemonade.
Gatorade Glacier Freeze, Riptide Rush, Orange, Fruit Punch, Lemon Lime, Glacier Cherry Zero, Cucumber Lime Zero.
Our Mall of America location offers a grab and go snack, T-Rex Cookies.
Selection availability may vary.
Guests should park in the East Ramp, or North Flat Lot (by Ikea) for the easiest access to ClimbZone.
Mall of America parking is free for all visitors.
ClimbZone is located in the Northeast corner of Mall of America and Nickelodeon Universe, on Level 2.
ClimbZone offers a 15% discount to Military and First Responders. Thank you for your service to the community.
- Military
- Police, Fire, EMS
- Educators
Valid ID is required.
Please note discounts do not apply to membership and gift card products.
In a traditional climbing gym, a guest would need to be belayed by a friend or an instructor to ensure the climber comes down off the wall in a controlled and safe manner. ClimbZone utilizes a state-of-the-art, hydraulic automatic belay systems which eliminates the need for a human belayer and enables even the youngest of guests to take control of their own climbing. The automatic belay retracts as your child climbs under their own strength, and lowers them to the ground gently once they reach their limit. While our system does provide our youngest guests with a level of freedom, active adult supervision is required for any child under the age of 12 to climb.
Not a problem. We provide all of the necessary equipment required to climb our walls. In fact, all guests are required to wear our harnesses when they climb (NO exceptions can be made).
Climbing is one of the best workouts around. You’ll build strength and flexibility while burning calories. Because you are pulling and pushing your own body weight, you gain strength in a natural, healthy way. Plus it’s easy to stay motivated because climbing is so much fun!
Reservations are HIGHLY recommended for weekends and any school holidays and can be completed using our online reservation tool. To cancel a reservation and receive a full refund it must be cancelled at least 24 hours in advance. Our site is protected with SSL but you do not see the https:// because we have embedded the code for the widget being used directly onto our site. All guest information, including personal and payment information, is kept private and secure on our server.
Unfortunately, you cannot. We have limited open seating that cannot be held, but can certainly be used for a quick special snack. Balloons and personal decorations are not permitted in the café area.
Yes. We have a small, clean café area open to those who either purchase entry as a walk-in or have come in with general reservations. Seating is available on a first come/first served basis. Because seating is limited, we ask that you are courteous of other guests and only use the tables for as long as it take you to enjoy a snack, a quick meal, or a cupcake. We offer plenty of cubbies and lockers to store your stuff, and there is comfortable seating throughout the facility, should you need to take a break.
Birthday Party reservations require a 50% deposit, which is fully refundable up to 7 days prior to your event. Otherwise, we will be happy to move your party to a different date.
For General Admission payment is refundable up until the day of the event. After that we if you need to cancel, your admission paid could be used as a credit for a future date.